The Grievance Redressal Cell was constituted to probe into the student grievances. The Grievance Redressal Cell attempts to address genuine problems and complaints of students whatever be the nature of the problem.

Objective

  • To create a platform where students can point out their problems, regarding academic and non academic matters.
  • Get suggestions from the students for improvement.
  • Take necessary steps for improvement in the light of grievances.

Functional Committee

S.No. Name of the Faculty Designation Department Mobile Number Email ID
1 Dr. S.Kayalvizhi Convener / Professor CSE 9840094236 [email protected]
2 Mrs.B.Saraswathy Senior Advocate High Court,Chennai 9381041483 [email protected]
3 Mrs.K.Abirami Assistant Professor (Sr.Grade) ECE 9840803070 [email protected]
4 Mrs.D.ChandraKala Associate Professor EEE 9791021444 [email protected]
5 Ms.M.Hema Assistant Professor (Sr.Grade) IT 9500265258 [email protected]
6 Mrs.V. Sunanthini Assistant Professor EIE 9176647645 [email protected]
7 Ms. Jean Ida Gunaseeli Assistant Professor English 9677744399 [email protected]
8 Ms.R.Sheeja Assistant Professor Civil 9791161753 [email protected]
9 Mrs..K.Nagachandrika Assistant Professor Mechanical 908194009 [email protected]
10 Mrs.V.Sowmiya Assistant Professor (Sr.Grade) Maths 9444971382 [email protected]
11 Dr.R.Anitha Devi Assistant Professor (Sr.Grade) Chemistry 9884084977 [email protected]
12 Dhivya.S Student CSE
13 Pavithra.E Student EIE

Following the directions of UGC, AICTE and Anna University the Grievances Redressal Cell is established in order to deal with the individual grievances related to students and faculty members and to ensure the redressal of grievances amicably in a time bound manner. The online Grievance Redressal mechanism can be able to receive and dispose of the grievances online. The Flex board is  fixed near the office with the committee members list, contact numbers and email-id’s of members indicating the details of the online Grievance Redressal mechanism i.e. URL of the online Grievance Redressal Portal to ensure publicity/awareness of the establishment  of  Grievance Redressal mechanism. Faculty from departments, who are members of this cell meet periodically and provide solutions to problems related to girl students and women employees…The committee invites suggestions from employees for improving the working environment and resolving issues if any. Any grievances/sexual harassment related specific issues are addressed through professional counseling. If required, parents are called and counseled confidentially.

The students approach the Cell to voice their grievances regarding academic and non academic matters. The cell redresses the grievances at individual and class level and grievances of common interest. Students are encouraged to use the suggestion box placed on the campus to express constructive suggestions and grievances.

Suggestion Boxes are provided in every building and grievance records are placed at vantage points in the college (including the Library and Hostels) for the students/staff to air their grievances. Complaints dropped in the ‘Suggestion Box’ by students and oral complaints are also redressed. All complaints are scrutinized by the management and the grievance redressal cell.Hod/Principal/Director regularly attends to these on daily basis. The college assures students that once a complaint is made, it will be treated with confidentiality.

Besides there is an exclusive mechanism to address the issues relating to women and their grievances.

The complaint management mechanism is carried out in three levels in the institution

  • The departmental level grievances are attended by the concerned class Coordinators, Counselors and Department Heads.
  • The student coordinators and staff coordinators of grievance redressal cell act as facilitators to communicate and sort out the grievances at the department level.
  • Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution.
  • An online monthly Status Report regarding the number of grievances received, disposed off and pending as on the last day of the previous month is being informed to AICTE via online feedback report in AICTE web portal.
  • The notice board /flex board is fixed near the office , indicating the details of online Grievance Redressal Mechanisms (i.e) URL of the online Grievance Redressal Portal : srmeaswari.ac.in /Grievance , names ,contact nos. and e-mail ID’s of members of the Grievance Committee.
  • For any Grievances contact mail-id is [email protected]

Grievance Redressal Protocol

  1. Registration of grievances via email-id/submitting in person at GRC or Department Coordinators /online registration system.
  2. Acknowledging the receipt of grievances immediately.
  3. Forwarding to the Grievance Redressal cell.
  4. Scrutiny of the redressal process by reviewing the grievances.
  5. Call for hearing or Enquiry if the resolution is not satisfactory in a stipulated time.
  6. Forward to the student counselor if required.
  7. Final resolution/decision by grievance redressal committee.
  8. Communicating the final decision to both parties.
  9. Closing of grievance and preparation of report
  10. Feedback for improving the redressal process from time to time.